| 1. |
1. At the Service Center of the Foreign Affairs of TYPB, there are various types of application. Except for weekends and public holidays, this center has a full-time staff to serve your needs from 8:00 am to 5:00 pm, Monday to Friday. As long as you come to this service center for inquiries, there will be service agents available to answer your questions, assist you in filling out different types of application forms, and provide these service items as follows:
(a)Envelope sales for registered mail.
(b)The use of bifocal glasses.
(c)Exchange for coins.
(d)Free local fax service. |
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| 2. |
The general public who come to this service center can enjoy the services as follows:
(a)Using pay phone and drinking fountains.
(b)By using such good facilities in a comfortable atmosphere, you
can enjoy various services without spending too much time in the
queue.
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| 3. |
You can use the voice answering system at this service center (phone number: (03)3335107) to check the application documents you need. The staff is available to answer your calls, and they provide the services you need and advise you what document you should bring and what details are required for your application. |
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| 4. |
TYPB requires all the personnel, both office work and field work, to respond to outside calling as promptly as possible (within two rings). While answering to the calls from outside, on-duty officers should identify the units they serve for, and identify their names and job titles. Besides that, they should give a short greeting and end the dialogue on the phone by saying good-bye or by making polite remarks. Besides, all the staff on duty should respond to the calls by speaking clearly and by explaining untiringly, and should also actively provide related information the general public need. |
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| 5. |
No matter when and where you need us, please dial 110 and we will solve your problem(s) right away. You may forget other numbers, but do remember the number "110" to receive protection from us. |
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| 6. |
TYPB requires all the personnel who are in charge of handling case reports in various units to work in a positive manner, and put stress on service. To fulfill the principle of citizen service, we should not let victims and the general public who report cases wait for a long time. |
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| 7. |
When a unit of TYPB receives case reports on traffic accidents, it will immediately order on-patrol or stand-by officers within their jurisdiction to get to the place of occurrence and handle such cases. |
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| 8. |
According the characteristics of traffic police work, TYPB has provided the service of handling all types of cases in a single counter at the Service Center of Traffic Corps. This service center provides the service items as follows:
(a)Collection point of Registered Certificate of Taxi.
(b)Renewal and loss of Registered Certificate of Taxi.
(c)Annual verification for Registered Certificate of Taxi.
Service hours are 8:30am to 5:00pm, Monday to Friday (no lunch break). The staff on duty is available to serve you during working hours.
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| 9. |
Currently we process the applications for Registered Certificate for qualified taxi drivers and issue it immediately. Unlike the old-fashioned way which took three days to process the application, we now reduce the amount of time needed for processing by issuing the certificates or proofs immediately after receiving the application documents with careful check.
(a)Re-issue of Registered Certificate due to loss.
(b)Proof of employment change for the taxi driver.
(c)Annual verification for various documents.
The process time for the aforementioned application items just takes five minutes. |
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| 10. |
In response to your complaint for a taxi ride or your request for assistance in finding lost properties, we immediately handle your case and then advise you how we have done it by telephone or by mail. |
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| 11. |
The ways we handle your petitions and suggestions:
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| (a) |
We will reply to you in 15 days after we process your petition by placing it on file and sending it the unit responsible for handling petitions. We may prolong the process in case the petition is complicated. If we are unable to finish processing your petition within 30 days, we will write you a letter to explain the reason for delaying your petition. |
| (b) |
While handling your petition, we may request you to be interviewed, or hold a hearing, or send a police officer to conduct investigation at the place of occurrence. |
| (c) |
Regarding the way we handle your innovative proposal, we may adopt the measures as follows: |
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The authorized unit may conduct detailed analyses on your proposal and write a reply letter to you. |
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If the contents of proposal have nothing to do with our business, we will transfer to the authorized unit within five days and send a reply letter to you. |
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If the contents of your proposal are related to other institutions, we will handle such a proposal carefully. In addition, we will reply to you by writing a letter and inform other institutions or county authorities for further investigation on that proposal. |
