SITE MAP
:::
title
menu

WHITE PAPER ON CITIZEN SERVICE

Inquiry Service for Citizens' Convenience

Citizen-Oriented Community Policing

Our Service Items

Our Current Standard for Providing Service

COMPLIMENTS & COMMENTS

Our Service Achievements

Innovative Methods for the Future

 

Our Service Items

1.
110, the phone number of Command and Control Center with a 24-hours-a-day operation:
This center is a unit that is in charge of operation, direction, communication, and control over police field work. No matter when you call, we will be ready to take your call 24 hours a day and dispatch on-duty officers to the place of incident in no time. This is what we work for and what we strive for.
 
2.
Providing assistance in solving traffic-related issues to assure your right to move without difficulty:
To maintain the traffic order in this county, we assign traffic police officers to smoothen the traffic flow during rush hours.
 
3.
Providing you with sincere service:
(a)The Service Center of foreign Affairs not only provides citizens and foreign residents with the most friendly and convenient service, but also actively plays the role as the connection channel between the government and the general public. In addition to maintaining the level of first-class service, this center effectively improves the quality of service by making assessment on citizen service and by complete the procedures through prompt service. With the advent of globalization in the 21st century, the Service Center has made much preparation to make its performance in a perfect way so that the general public who come here feel a sense of being respected.
(b)Service Items:
Application for Police Criminal Record Certificate.
Telephone: (03)3335107.
 
4.
Crackdown on gangsters and villains in our society:
(a)In accordance with the Law of Crackdown on Gangsters and Villains, TYPB works actively in cracking down on gangsters and thoroughly conducts investigation on criminal gangs. In addition, TYPB makes thorough checks on business suffering from intimidation from criminal gangs and also handle tip-offs reported by citizens.
(b)Ways to report tip-offs to our bureau:
Telephone: (03)3380529.
Address: No. 3, Hsien- Fu Road, Taoyuan City.
 
5.
Providing you with three-copy report forms and the service of handling all types of cases in a single counter to save your trouble in reporting criminal cases:
We require all the personnel to handle your case reports with enthusiasm so as to avoid covering up case handling. As of July 1, 1995, we began to thoroughly handle case reports from the general public. In doing so, we issue three-copy report forms for criminal cases. The first copy is sent to the precinct police station for data key-in. The second copy is kept by the person who reports his/her case. The third copy is filed in the agency that handles such a case. This measure is so workable that we received great praise from the public. In addition, we set up the hotline number (03)3379310 at Inspector Office of TYPB to handle your complaints.
 
6.
Setting the phone number for answering the questions about juvenile delinquency and its related laws as a channel of complaints:
The general public can dial the hotline number (03)347-2005 to get response to their questions and complaints on the following occasions:
complaints on the following occasions:

(a)
Teenagers and their parents have some inquiries about the Law of Juvenile Delinquency.
(b)
Police officers enforce the Law of Juvenile Protection and have some questions about the way they do it.
Regarding the questions about juvenile counseling, please call (03) 3472007 to contact Agent of the Juvenile Counseling Commission.
 
7.
Protecting schoolchildren's safety while they get to and from school:
In recent years, with the awareness of civil rights and social welfare, Traffic Corps of TYPB has mobilized its force and implemented safety measures to protect schoolchildren on their ways to and from school. As of September 1, 2002, in order to protect schoolchildren's safety on their ways to and from school, we implemented the policy on "Safety Aisle for Schoolchildren" simultaneously in 92 middle schools and elementary schools across our county.
 
8.
Protecting the safety for women and children:
By issuing the handbook which features the safety for women and children, we provide the general public with information on prevention from domestic violence. We introduce the contents and the enforcement of the Law of Juvenile Protection, and the way of how to file petitions for civilians' resents. We also set up a service website for women and children and provide an inter-organizational service phone call. In addition, we issue "Total Rescue Handbook" and promote its to the public so that we can enhance the awareness of women's self-protection and help them strengthen their abilities to handle what women and children may encounter in a crisis.